Event Detail

Verification Criteria for Hospitals

These are the minimum requirements before any hospital gets the Verified Badge.

1. Valid Registration Proof
   Hospital registration certificate from state or national authority.
2. Doctor Verification
   Every listed doctor must have an active medical registration number.
3. Active Working Hours
   Hospital must update actual OPD hours and availability for bookings.
4. Response Commitment
   Staff must accept or reject incoming bookings within a reasonable time, for example 10 to 15 minutes.
5. Operational Contact Number
   A number that actually works for appointment confirmation and patient help.
6. Pricing Transparency
   Correct consultation fee must match what is charged on site. No hidden extra charges.
7. Discount Compatibility
   The hospital agrees that ZeeroBills patient discount will apply on every booking. The discount percentage is dynamic and decided by the ZeeroBills algorithm.
8. Clean Profile Setup
   Hospital must provide correct address, photos, departments and doctor list.
9. Service Reliability
   No repeated patient complaints about being denied booking or being charged extra.

---

Duties of the Hospital After Verification

These are the responsibilities Hospital must follow to keep the badge.

1. Honor all ZeeroBills bookings
   Patients must be accepted at the promised time and fee.
2. Maintain availability
   Update breaks, holidays and doctor leaves to avoid patient inconvenience.
3. Follow weekly settlement
   For online payments, ZeeroBills transfers the hospital share weekly.
   For cash payments, hospitals must pay ZeeroBills platform fee every week via the settlement link.
4. Accept Verified Badge Standards
   Badge can be removed if the hospital fails to follow service rules.
5. Patient Support
   Staff should handle patient queries politely and quickly.
   They should also use the in-app chat if needed.
6. No offline diversion
   Hospital should not force ZeeroBills patients to cancel online bookings and pay outside the platform.
7. Records of Appointments
   Keep proper internal record of ZeeroBills patients for smooth check-in.

---

Benefits for Hospitals

 

1. Higher trust among patients
   Verified hospitals attract more bookings because patients prefer trusted providers.
2. Better visibility in search
   Verified hospitals can appear at the top in the app.
3. Stronger reputation
   Verification means the hospital is compliant and reliable.
4. More walkins converted to digital bookings
   Fewer no shows and more structured patient flow.
5. Direct support from ZeeroBills team
   Faster help and escalation support for verified partners.
6. Profile highlights
   Badge on their page, better branding and higher conversion.
7. Guaranteed discount draws more patients
   Verified hospitals get more traffic because patients know they get a confirmed discount.
8. Better commercial terms
   Verified hospitals may receive improved commercial rates from ZeeroBills since they are trusted long term partners.
   
9. Extra discount attraction
   Patients may receive additional discounts on services at verified hospitals which brings even more patient flow toward verified partners.
10. Priority from corporate and employee programs
    Verified hospitals get preference for patient traffic from the ZeeroBills Rakshak Employee Healthcare Program and from ZeeroBills corporate account holders.

---

Conditions of the MOU 

1. Validity
   MOU remains active for one year and auto renews.
2. Service Commitment
   Hospital agrees to honor all bookings and follow verification standards.
3. Fee Structure
   Hospital accepts the weekly settlement process for online and cash bookings.
4. Compliance
   If any document becomes invalid, hospital must update it within seven days.
5. Badge Removal Clause
   ZeeroBills may remove verification if the hospital repeatedly violates standards like
   incorrect fees, denying patients, poor response, high complaint volume.
6. No exclusivity
   Hospital is free to work with other platforms but cannot mislead or discourage ZeeroBills patients.
7. Data Use Clause
   ZeeroBills will use the hospital data only for listing and patient bookings.
   No health records are stored on ZeeroBills.
8. Communication Consent
   Hospital agrees to receive updates through WhatsApp, calls or email.

*All rights reserved by ZeeroBills (HAPPY DOCS PVT. LTD.)